> For the complete documentation index, see [llms.txt](https://docs.lionparcel.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.lionparcel.com/guides/guides-en/shopify/faq.md). # FAQ for Lion Parcel Plugin on Shopify ### Is the Lion Parcel plugin free? The plugin can be installed for free, but shipping fees still apply according to service usage. (apps.shopify.com) ### Do existing users need to create a new account? No. Existing users only need to log in using their existing active Lion Parcel account. ### Does the shipping cost appear automatically at checkout? Yes. After the integration is successful and the shipping service is active, Lion Parcel shipping costs will appear automatically on the Shopify checkout page. ### Can I generate a receipt directly from Shopify? Yes. The receipt or airway bill can be created directly through the Shopify order page. ### Can tracking be done automatically? Yes, shipment tracking can be done in real time through the Lion Parcel system. (apps.shopify.com) ### Is an API Key required? It depends on the merchant configuration. Some accounts require an API Key for the integration process. ### Does the plugin support multiple order shipments? Yes. Users can manage multiple shipments directly from the Shopify dashboard. ### What if the shipping cost doesn't appear? Check: * Shopify shipping zone\ \- Domestic / Indonesia * Product weight\ \- Weight in Lion Parcel includes grams and KG units\ \- If the weight is 0.1 - 1.30 KG, it will be rounded to 1 KG\ \- If the weight is above 1.31 - 1.99, it will be rounded to 1.5 KG\ \- If the weight is 2 - 2.30 KG, it will be rounded to 2 KG\ \- If the weight is above 2.31 - 2.99, it will be rounded to 2.5 KG\ \- etc ...\ \- If the entered weight is smaller than the volumetric weight, charges will be applied based on volumetric weight * Plugin active\ \- Make sure the Lion Parcel plugin has been installed * Lion Parcel account connected\ \- Make sure the Client ID & Client Secret can be entered and validated by the plugin *** ## Support ### Shopify App Lion Parcel in the Shopify App Store ### Lion Parcel Official Website Lion Parcel Official Website ### Merchant Support Contact the Lion Parcel support team or your Account Manager if you need: * Account activation * API access * Integration issues * Pickup issues --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.lionparcel.com/guides/guides-en/shopify/faq.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.