> For the complete documentation index, see [llms.txt](https://docs.lionparcel.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.lionparcel.com/guides/guides-en/shopify/faq.md).

# Lion Parcel Plugin FAQ on Shopify

### Is the Lion Parcel plugin free?

The plugin can be installed for free, but shipping fees still apply according to service usage. (apps.shopify.com)

### Do existing users need to create a new account?

No. Existing users only need to log in using their active Lion Parcel account.

### Does shipping cost appear automatically at checkout?

Yes. After integration is successful and the shipping service is active, Lion Parcel shipping costs will appear automatically on the Shopify checkout page.

### Can labels be generated directly from Shopify?

Yes. The shipping label or airway bill can be created directly through the Shopify order page.

### Can tracking be automatic?

Yes, shipment tracking can be done in real time through the Lion Parcel system. (apps.shopify.com)

### Is an API Key needed?

The Shopify plugin only requires *client id* and *client secret* which can be accessed from the Genesis merchant account.

### How do you change the shipping service on an order that has already been created?

You can use the *Duplicate Order* feature in Shopify to create a new order based on the previous order, then choose a different shipping service. This feature can also be used to adjust the product, quantity, or recipient information.

For the full guide, see [Duplicate Order on Shopify](/guides/guides-en/shopify/duplicate-order-on-shopify.md)

### Does the plugin support multiple order shipments?

Yes. Users can manage multiple shipments directly from the Shopify dashboard.

### What if Shipping Costs Do Not Appear?

Check:

* Shopify shipping zone ( [setup shipping service](/guides/guides-en/shopify/shipping-service-setup-domestic-and-international.md) )\
  \- Domestic / Indonesia

  \- International
* Product weight\
  \- Weight in Lion Parcel includes Gram and KG units\
  \- If the weight is 0.1 - 1.30 KG, it will be rounded to 1 KG\
  \- If the weight is above 1.31 - 1.99, it will be rounded to 1.5 KG\
  \- If the weight is 2 - 2.30 KG, it will be rounded to 2 KG\
  \- If the weight is above 2.31 - 2.99, it will be rounded to 2.5 KG\
  \- and so on ...\
  \- If the entered weight is smaller than the volumetric weight, the rate will be charged based on volumetric weight
* Plugin active\
  \- Make sure the Lion Parcel plugin has been installed
* Lion Parcel account connected\
  \- Make sure Client ID & Client Secret can be entered and validated by the plugin

***

## Support

### Shopify App

Lion Parcel on the Shopify App Store

<https://apps.shopify.com/lion-parcel-1>

### Lion Parcel Official Website

Lion Parcel Official Website

<https://lionparcel.com/>

### Merchant Support

Contact the Lion Parcel support team or your Account Manager if you need:

* Account activation
* API access
* Integration issues
* Pickup issues


---

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