> For the complete documentation index, see [llms.txt](https://docs.lionparcel.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.lionparcel.com/guides/guides-en/shopify/customer-order-tracking.md).

# Customer Order Tracking

The tracking feature allows customers to monitor shipping status in real time directly from your online store account.

### Access Order History

* Log in to the customer account on your store website
* Click the menu **Profile** → **Orders**
* The system will display the full transaction history and order status

<figure><img src="https://3852144201-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEnuStqRfGYjt0By2449p%2Fuploads%2F2Up4CbEe86lvWPkMcGX6%2Fimage.png?alt=media&amp;token=c992f846-b978-4f94-944e-aa8c70c4c0cd" alt=""><figcaption></figcaption></figure>

### Track Shipment

* Select the order you want to track
* Customers will be directed to the order details page along with shipping information
* Click the tracking/AWB code from Lion Parcel to open shipment tracking directly
* As an additional note, the shipment number will be available if your order has already been processed for forwarding to the courier by the seller

<figure><img src="https://3852144201-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEnuStqRfGYjt0By2449p%2Fuploads%2FXveh9vso3EelMeqBOC2U%2Fimage.png?alt=media&amp;token=d68f89c4-a9a5-4fef-8996-0e8cad5ba368" alt=""><figcaption></figcaption></figure>

<figure><img src="https://3852144201-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEnuStqRfGYjt0By2449p%2Fuploads%2Fb7AbPFcys5u59o80MsRV%2Fimage.png?alt=media&amp;token=047de5f2-d8b1-42dc-8180-f1ce14ff1024" alt=""><figcaption></figcaption></figure>

### Real-Time Shipment Journey

Customers will get real-time tracking information, including:

* Latest shipment status
* Package journey history
* Estimated delivery
* Delivery progress from origin to destination

<figure><img src="https://3852144201-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEnuStqRfGYjt0By2449p%2Fuploads%2FSVDqbCT4ZDi1LeGfTCuc%2Fimage.png?alt=media&amp;token=b85b86cd-0eb1-452d-86dd-5056ace5489e" alt=""><figcaption></figcaption></figure>

Tracking is integrated directly with Lion Parcel's official system to deliver a shipping experience that is more transparent, professional, and trustworthy.


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