> For the complete documentation index, see [llms.txt](https://docs.lionparcel.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.lionparcel.com/guides/guides-en/shopify/customer-order-tracking.md).

# Customer Order Tracking

The tracking feature allows customers to monitor shipping status in real time directly from your online store account.

### Access Order History

* Log in to the customer account on your store website
* Click the menu **Profile** → **Orders**
* The system will display the full transaction history and order status

<figure><img src="/files/b97f7714531dd9e342371495427efae160930db8" alt=""><figcaption></figcaption></figure>

### Track Shipment

* Select the order you want to track
* Customers will be directed to the order details page along with shipping information
* Click the tracking/AWB code from Lion Parcel to open shipment tracking directly
* As an additional note, the shipment number will be available if your order has already been processed for forwarding to the courier by the seller

<figure><img src="/files/b0e095e500c826f6bbb1a12998ce1c88d93de2f2" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/084a9c818b0c0c24da0421a8e8910cb1b37d56f9" alt=""><figcaption></figcaption></figure>

### Real-Time Shipment Journey

Customers will get real-time tracking information, including:

* Latest shipment status
* Package journey history
* Estimated delivery
* Delivery progress from origin to destination

<figure><img src="/files/7f7e3d29e1560ee8ceca7f57d3b1e85b06915140" alt=""><figcaption></figcaption></figure>

Tracking is integrated directly with Lion Parcel's official system to deliver a shipping experience that is more transparent, professional, and trustworthy.


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