> For the complete documentation index, see [llms.txt](https://docs.lionparcel.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.lionparcel.com/guides/guides-en/security/frequently-asked-questions-faq.md).

# Frequently Asked Questions (FAQ)

A collection of the most frequently asked questions by clients regarding the use of Lion Parcel's system, operations, and technical matters.

<details>

<summary>Why can't I access the Lion Parcel dashboard?</summary>

If the account has expired or is invalid, please re-authenticate.

</details>

<details>

<summary>What should I do if my account access is leaked?</summary>

Immediately regenerate or replace the Access Token through the available portal, then update the configuration in your integration system. Avoid storing the token in source code or sharing it with unauthorized parties.

</details>

<details>

<summary>Does the Access Token have an expiration period?</summary>

Yes. The Access Token has an expiration period in accordance with Lion Parcel's security policy. Once the token expires, all requests using that token will be rejected and re-authentication will be required.

</details>

<details>

<summary>What if I lose the Access Token?</summary>

Please contact the Lion Parcel Product Integration team to regenerate the token according to the applicable procedure.

</details>


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