> For the complete documentation index, see [llms.txt](https://docs.lionparcel.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.lionparcel.com/guides/guides-en/group-2/shopify-buyer-user-guide.md).

# Shopify Buyer User Guide

### 1. Accessing the Online Store

Buyers can access a Shopify-based store through:

<figure><img src="/files/11fa7e40253bad515eb0e6ede7cfa7977a360202" alt=""><figcaption></figcaption></figure>

* Website / Store Link
* Ads (Instagram, TikTok, Facebook)
* Marketplace or Google

### 2. Browsing Products

On the store page:

<figure><img src="/files/0d9137f61137de065c3d77428a1bb41884c7a6fb" alt=""><figcaption></figcaption></figure>

* Use the menu **categories**
* Use the feature **search (search)**
* Click a product to view details

### 3. Viewing Product Details

Click a product → the detail page will show:

<figure><img src="/files/7bd0ce9e93bd4227be71f25f634981266dfb53cf" alt=""><figcaption></figcaption></figure>

* Product image/video
* Full description
* Variants (color, size, etc.)
* Stock availability

### 4. Adding to Cart

<figure><img src="/files/1a95cc801c898a4769b683d602d9a4e9fe8785ec" alt=""><figcaption></figcaption></figure>

* Add to Cart

### 5. Checkout Process

a. Fill in Information<br>

<figure><img src="/files/d65a5944b8b2439eec2f673c8d2fff8f66ae7375" alt=""><figcaption></figcaption></figure>

* Full name
* Shipping address
* Phone number
* Email

b. Choose Shipping<br>

<figure><img src="/files/ce33a2b41c98d06bf3f7af56d631fe6f7bf36a8d" alt=""><figcaption></figcaption></figure>

* Courier (Lion Parcel)
* Estimated time
* Shipping cost

### 6. Payment Method

Depending on the store, usually available:<br>

<figure><img src="/files/a78972575b28794abe17ac3b00d7014f333518d7" alt=""><figcaption></figcaption></figure>

* Bank transfer
* E-wallet
* Credit/debit card
* PayPal
* Payment gateway such as Midtrans

### 7. Order Confirmation

After payment:<br>

<figure><img src="/files/ba19eed47112c3fbed48864d88becb4898f6f8ec" alt=""><figcaption></figcaption></figure>

* The page will appear **Order Confirmation**
* The buyer receives:<br>

  <figure><img src="/files/e347e927f862d4050e744256ede6f7c486ed8239" alt=""><figcaption></figcaption></figure>

  * Confirmation email
  * Order number (Order ID)

### 8. Tracking the Order

After the seller ships the item:

* The buyer will receive:
  * Tracking number
  * Tracking link

### 9. Receiving the Item

When the item arrives:

* Check the condition of the package
* Make sure it matches the order

### 10. Returns & Refunds

If there is a problem:

* Damaged item
* Wrong item sent
* Does not match the description

👉 Contact:

* Store customer support
* Available email / WhatsApp

Follow the policy:

* Return policy
* Refund policy

### ⚠️ Safe Shopping Tips on Shopify

* Check the store domain (avoid suspicious ones)
* Read reviews/testimonials
* Don't be tempted by prices that are too cheap
* Save proof of payment
* Use a secure payment method


---

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