> For the complete documentation index, see [llms.txt](https://docs.lionparcel.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.lionparcel.com/guides/guides-en/features/main-dashboard.md).

# Main Dashboard

The dashboard displays aggregate information related to shipments, performance (COD and non-COD), COD balance, claims, and other metrics useful for clients to monitor shipping performance in real time.

### 1. Header

Provides quick navigation, account information, notifications, and data synchronization controls in the system.

<figure><img src="/files/4fb1a344f2a53d391469292f02c27c78b78ab299" alt=""><figcaption><p>Figure 1: Full header view (user name, notification icon, sync indicator, profile/settings menu)</p></figcaption></figure>

**Explanation of each component in the Header:**

* Page Title / User Greeting: Displays a greeting and brief account identity (example: "Hi, p.ops\_akbar.clientb.cgk!").
* Notification Icon: Displays important notifications (claims, pickup updates, sync failures, etc.).
* Synchronization Indicator: Shows the latest data sync status (time and status). If there are sync issues, users are given the option to refresh or check the log.
* Profile / Settings Menu: Access account details, settings, and logout.

2\. Sidebar (Main Navigation)

### 2. Sidebar (Main Navigation)

Provides quick access to the main features such as Dashboard Withdraw (COD), Claims, Reports, and Integration.

<figure><img src="/files/5cda0a3f616e08f10e389af03677a1224a5f5c84" alt=""><figcaption><p>Figure 2: Full sidebar view (vertical menu list with icons and labels)</p></figcaption></figure>

**Explanation of each Sidebar component:**

* Dashboard: Menu to the summary view (current page).
* Booking / Bulk Booking: Menu for creating waybills one by one or in bulk.
* Check Rates: Menu for the shipping cost estimation feature.
* Pickup Management: Menu for pickup requests, pickup list, schedule configuration.
* Tracking / Check Shipment: Waybill number input form to track shipment status.
* Withdraw (COD Balance): Page for withdrawing COD funds and viewing withdrawal history.
* Claims: Access to the process for submitting claims for damaged/lost packages.
* Data Management: Menu for customer and user management (3LC).
* Reports & Integration: Report downloads and API token settings.

### 3. Balance Preview & COD Balance

Displays a summary of the account balance (if any) as well as the value and status of the COD balance (estimated, in process, received, canceled).

<figure><img src="/files/a476b29dd610137a3a4b6ebc81ae500c092687e4" alt=""><figcaption><p>Figure 3: COD panel (donut chart, COD value, estimated total value, value in process, value received, canceled value).</p></figcaption></figure>

**Explanation of each Balance Preview & COD Balance component:**&#x20;

* COD vs Non-COD Chart: Percentage comparison of COD and non-COD waybills.
* COD Value Box
* Estimated Total COD Value: The total COD amount from waybills recorded in the selected period from all COD Amounts
* In Process: COD value that is still in process status (not yet completed/disbursed).
* If clicked, it will open the shipment history automatically filtered to COD in process
* Received: COD value that has been successfully received by the collector/courier and is ready for the withdrawal process.
* If clicked, it will open the shipment history automatically filtered to COD received
* Canceled COD Value: The total COD that was canceled (e.g., order canceled or recipient refused) along with the number of canceled waybills.

### 4. Shipping Section (Main Overview)

Provides an overview of the number of waybills, shipping status (In Process, Received, Failed Delivery, Returned), distribution by product, and by route.

<figure><img src="/files/82d47e44253bdbecfbcae7e1e74c0aca7d5e5f92" alt=""><figcaption><p>Figure 4: Shipping Summary Information</p></figcaption></figure>

**Explanation of each component:**

* Total Waybills: The total number of waybills within the selected date range.
* Status Breakdown: Small cards showing the number of waybills in each status: In Process, Received, Failed Delivery, Returned.
* Trend Chart (Detail): Displays the number of shipments per day — useful for seeing spikes or drops in activity.
* Distribution by Product: Explains each product/service's contribution to total shipments (e.g., Regpack, Jagopack, etc.).
* By Route: A summary table to view the top routes and the number of waybills on each route.
* Note: Filters are available on each chart to break down data by service, by route, or by COD/non-COD type.

### 5. Shipping Cost Section

Displays a summary of shipping costs: total bill, to be invoiced, invoiced, and paid.

<figure><img src="/files/ecaa0ce7ed939bf01f255ba8dd8c55cf184c6929" alt=""><figcaption><p>Figure 5: Shipping Cost Panel (details and progress bars for each payment status).</p></figcaption></figure>

**Explanation of each component:**&#x20;

* Total: The total shipping cost amount for the period.
* To Be Invoiced: Shipping costs that have not yet been invoiced or handled by the billing team.
* Invoiced: The amount that has already been billed.
* Paid: The amount that has already been paid by the customer.

### 6. Claims Section

Manages and monitors claim status: submitted, approved, rejected, and completed.

<figure><img src="/files/c50aa01e0c194f6ef83d29988d73c87236fd5e9b" alt=""><figcaption><p>Figure 6: Claims Panel (claim status cards and rejection reason)</p></figcaption></figure>

**Explanation of each component:**

* Submitted: The number of newly received claims.
* Approved: Claims that have been approved by the relevant party.
* Rejected: Claims that were rejected (complete with rejection reason in the side panel).
* Completed: Claims that have been resolved and closed.
* Claim submission recommendation: Include a direct link to the claim details so the operator can open the evidence (photos, delivery note, etc.).

### 7. Shipping Performance

Evaluates shipping performance based on on-time metrics, delays, and performance trends by route.

<figure><img src="/files/ae93c5fd29d63cd383c692758f723f6229e6ef69" alt=""><figcaption><p>Figure 7: Shipping Performance Panel (On-Time % summary, detailed chart, by-route).</p></figcaption></figure>

**Explanation of each component:**&#x20;

* On-Time %: Percentage of shipments that arrived according to SLA.
* Detailed Chart: Daily performance trend for the selected period.
* By Route: Performance table by route to identify problematic routes.

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