> For the complete documentation index, see [llms.txt](https://docs.lionparcel.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.lionparcel.com/guides/guides-en/features/frequently-asked-questions-faq.md).

# Frequently Asked Questions (FAQ)

A collection of the most frequently asked questions by clients regarding the use, operations, and technical aspects of Lion Parcel's system.

<details>

<summary>How do I get login access to the Lion Parcel Corporate Dashboard?</summary>

The Lion Parcel Corporate Dashboard uses the account provisioning scheme **account provisioning** to ensure data security and contract compliance.\
Once the partnership is agreed upon, the Lion Parcel Sales team will:

* Create a corporate account
* Determine roles and access rights
* Send login credentials via official email

If you have not received access, please contact the Lion Parcel Sales or Account Manager handling your account.

</details>

<details>

<summary>Can one account be used by many users within one company?</summary>

The Corporate Dashboard supports **multi-role**, for example:

* super-admin role
* branch role

User and access rights settings are managed by the corporate admin or with assistance from the Lion Parcel team to maintain control and data security.

</details>

<details>

<summary>What is the difference between the Corporate Dashboard and the regular Lion Parcel Dashboard?</summary>

This dashboard is intended for companies with routine shipping volumes and more complex operational control needs, with features tailored to corporate requirements.

</details>

<details>

<summary>How do I book a shipment in the Corporate Dashboard?</summary>

The Corporate Dashboard provides several booking methods:

* Single booking (manual)
* Corporate booking
* Bulk booking (data upload)

Each method is adapted to the client's volume needs and operational flow. The booking steps are explained in detail on the **Shipment Booking**.

</details>

<details>

<summary>Can I print the shipping receipt (STT) from the dashboard?</summary>

After the booking is successful, you can:

* Print individual receipts
* Print receipts in bulk
* Re-download receipts from shipping history

This ensures operational flexibility, especially for warehouse and fulfillment teams.

</details>

<details>

<summary>How do I track shipment status in the Corporate Dashboard?</summary>

The dashboard provides a real-time tracking feature that displays:

* Latest shipment status
* Package movement history
* Issue information if an exception occurs

This tracking data can be accessed in the [Track Shipments](/guides/guides-en/features/track-shipment.md)

</details>

<details>

<summary>Does the dashboard provide shipment reports?</summary>

Through the **Reports**, you can:

* Download STT reports
* View shipment performance
* Access supporting analysis data

The report format is provided so it can be easily processed again (Excel/CSV).

</details>

<details>

<summary>Can the data in the dashboard be integrated with the company's internal system?</summary>

Lion Parcel provides APIs for:

* Shipment booking
* Tracking
* Shipment status webhook

The dashboard functions as a monitoring and fallback tool, while API integration is used to automate the company's internal systems.

</details>

<details>

<summary>Can the dashboard be used together with the API?</summary>

Yes. The dashboard and API complement each other.

</details>

<details>

<summary>Who should I contact if I experience technical issues?</summary>

For technical or operational issues:

* Use the menu **Technical Support (Contact Support)**
* Or contact the Account Manager handling your corporate account

The Lion Parcel team will assist according to the SLA and the urgency level of the issue.

</details>


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